The best solution is the latest version of 123Scan that has a feature specifically to re-print cradle pairing barcodes...the customer can download 123scan from support central themself and then they dont have to send cradles...or email serial numbers etc...they become totally self sufficient

If the customer wants a label printed on the cradle they will need to send the cradle into the depot. If they are okay with the pair barcode on a word document please send the serial number of the cradle to ems.support@motorola.com and we, in support, can recreate the barcode in a word document and send it to the customer. Kindest regards,

Hello Amy, Thanks. The word format OK for them and I'll tell them to send an email with serial number. As far as I know it should be Code128 but I don't know what is the formula between serial and the code itself Thanks again