MC70 - DEVICE SHUTTING DOWN WHILE IN USE

K Kenneth Ryan 3 years 5 months ago
0 0 0

1.  9:21 AM 9/29/2010

2.  3 Day

3.  MC70 WM 6.1

4.  2225945

NIke is having an issue where there MC70s are going to a black screen while in use.  This is a random occurance.  The only way to recover is a battery pull.

I've been tracking 2 units on this.

Attached are 2 EMScript logs which show the shutdown and the battery pull on the reboot. For eMscript+[clinton][1st+pull], it happens 1/31/2005  12:16:01 AM.  Device is rebooted at 1/31/2005  12:24:57 AM via Battery Pull after Warm Boot and Cold Boot fail. For eMscript+[kyle][2nd+pull] it happens at 1/31/2005  1:20:27 AM.  Device is rebooted at 1/31/2005  1:24:06 AM via Battery Pull after Warm and Cold Boot fail.  But then it happens right again, requiring another battery pull. Can anyone look at the logs and see if there is anything pointing to why this is happening?  CPU Load/Memory Load, ect...all looks fine.  And since this is WM 6.1 I dont expect dll crunch.

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