Hi, I have a partner running MSP v3.3.1 and they have an issue when they try and stage a terminal using OnDemand from a Windows 7 PC. The MSP is installed on a virtual server. If the partner uses activesync all works. If he uses the same setup but from a Windows XP machine he is able to stage via WLAN or Ethernet. Any ideas as what may be the issue with the Win7 machine? Details:

I am trying to stage the QHealth software with MSP 3.3.1 but I keep getting “Could not connect to Profile Server” error on the device when I use Ethernet cradle or via WLAN.

Well, it works when I use ActiveSync with my PC but that is not practical for massive amount of device.

I noticed that RD client found the “Profile Server” but the address is 127.0.0.1:35603 which not going to work.

I have uninstalled and installed the MSP 3.3.1 but the problem still there. I also clears the cache package on my Java applet and same result.

Just so you know my environment is Windows Server 2008 standard (32bit) + SQL 2008 R2 on virtual machine.

Just tested another PC with Windows XP and it worked but not with Windows 7?

Do you think that would be the reason of operating system?

 

My environment for servers

1.       MSP 3.3.1.

2.       Microsoft Virtual Server 2005.

3.       Microsoft Server 2008, Standard (32 bit).

4.       Microsoft SQL Server 2008 R2 Enterprise.

 

My environments for PCs

Not working -

1.       Windows 7 Professional 32bit

2.       Firewall - Norton 360

3.       Browsers

a.       IE 9

b.      Firefox 4.0

c.       Google Chrome.

 

Working –

1.       Windows XP Profession 32bit

2.       Firewall - Norton 360

3.       Browsers

a.       IE 8

b.      Firefox 3.6

 

My environments for device

1.       MC3100 and MC70.

2.       4 bay Ethernet Cradle, WLAN with WS5100.

 

   

Log from Java applet-

basic: Added progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@b166b5

basic: Plugin2ClassLoader.addURL parent called for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar

security: Blacklist revocation check is enabled

security: Trusted libraries list check is enabled

network: Cache entry found [url: http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar, version: null] prevalidated=true/0

network: Connecting http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar with proxy=DIRECT

network: Connecting http://10.0.0.102:80/ with proxy=DIRECT

network: ResponseCode for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar : 304

network: Encoding for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar : null

network: Disconnect connection to http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar

cache: Reading Signers from 2755 http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar | C:\Users\BCD\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\22\61f6c516-3c9c4136.idx

cache:  Read manifest for http://10.0.0.102/MSP.Web/Downloads/ods_signed.jar: read=834 full=834

basic: Plugin2ClassLoader.getPermissions CeilingPolicy allPerms

security: Accessing keys and certificate in Mozilla user profile: null

security: Loading Root CA certificates from C:\Program Files\Java\jre6\lib\security\cacerts

security: Loaded Root CA certificates from C:\Program Files\Java\jre6\lib\security\cacerts

security: Loading Deployment certificates from C:\Users\BCD\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Loaded Deployment certificates from C:\Users\BCD\AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs

security: Loading certificates from Deployment session certificate store

security: Loaded certificates from Deployment session certificate store

security: Validate the certificate chain using CertPath API

security: Obtain certificate collection in Root CA certificate store

security: Obtain certificate collection in Root CA certificate store

security: No timestamping info available

security: Found jurisdiction list file

security: Start checking trusted extension for this certificate

security: Start comparing to jurisdiction list with this certificate

security: The CRL support is disabled

security: The OCSP support is disabled

security: This OCSP End Entity validation is disabled

security: Checking if certificate is in Deployment denied certificate store

security: Checking if certificate is in Deployment permanent certificate store

basic: Applet loaded.

basic: Applet resized and added to parent container

basic: PERF: AppletExecutionRunnable - applet.init() BEGIN ; jvmLaunch dt 254113 us, pluginInit dt 487732 us, TotalTime: 741845 us

basic: Applet initialized

basic: Removed progress listener: sun.plugin.util.GrayBoxPainter$GrayBoxProgressListener@b166b5

basic: Applet made visible

basic: Starting applet

basic: completed perf rollup

basic: Applet started

basic: Told clients applet is started

network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/, version: null]

network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages.class, version: null]

network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages.class with proxy=DIRECT

network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.class, version: null]

network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.class with proxy=DIRECT

network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.properties, version: null]

network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en.properties with proxy=DIRECT

network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.class, version: null]

network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.class with proxy=DIRECT

network: Cache entry not found [url: http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.properties, version: null]

network: Connecting http://10.0.0.102/MSP.Web/Downloads/resources/messages_en_AU.properties with proxy=DIRECT

 

Thanks, Andy Robinson