1) Time/Date - 5:30pm/ July 30,2012 2) Response time - 3 days 3) Product - MC65 4) OS Version - 40.211 5) Clarify Case # 2643875
Eastern Propane(customer) reported at 3-4PM on 7/20/2012 they "just" had a lockup. The user was doing a Full Database Replication.
Anybody can tell me what this means on the RTlog? cl13611 OTG ERROR Customer is using latest MC65 BSP 40.211
64892, 2012-07-20, 15:14:47, 0bf48e0ah, abb67fd2h, set event hOnEvent 64893, 2012-07-20, 15:14:47, 8cbb02eah, a035063eh, ExitLPM due to async intr 64894, 2012-07-20, 15:14:47, 8cbb02eah, a035063eh, cl13611 OTG ERROR: Loop never exited, line:3867 64895, 2012-07-20, 15:14:47, 8cbb02eah, a035063eh, cl13611 OTG ERROR: Loop never exited, line:3867 64896, 2012-07-20, 15:14:47, 0bf48e0ah, abb67fd2h, set event hOnEvent I've attached the Rtlog, csv and the full eMscript if needed.
2 Replies
this looks like the USB driver recovery code for a condition when the USB driver does not handle a cradle detect. Do you know if the lock up is due to an ip address change or delay taking place? You may want to talk to Sateesh in India for more details around what this means at an application level.
Thanks eMscript shows a valid IP at this time, the only thing I see that at 7/20/2012 3:14:54 PM the device was taken off the cradle and running on Battery Power at 83%. I reached out to Sateesh to see if he can provide his thoughts on this.