Our customer recently upgraded 2 WS5100 with 96 AP300's to Wing5.4.2 RFS7000 plus a few AP650's (9) in tunnel mode. When there is wlan traffic , the RFS7000 reboots by itself. Techdumps were taken, a replacement unit was installed as recommended by CIC but still the same. It is a network outage but we have not heard from APAC CIC for the past 12 hours. Partial Error below:
Wing5 RFS7000 rebooting with AP300 AP's// Expert user has replied. |
4 Replies
Already did open a case and techsupport dump was provided already.
The case no. is 2826695. It is always a network outage and it took too long for CIC to respond considering there is no support on weekends.
Hi Arnold, Have you opened a case with the Support Center ? If not, I would do so immediately. You will need to send us the tech-support file from the RFS and I have attached a document that explains how .
Here is the tech-support document
Arnold, Please send me all information and tech dump from the controller. Aloa