KONE report an issue where device take a long time to resume from suspend. THERE'S A PROLONGED LAG BETWEEN THEIR GESTURE TO UNLOCK THE DEVICE AND WHEN THE SCREEN RESPONDS. LAGS BETWEEN 5 AND 20 SECONDS FROM GESTURE TO RESPONSE HAVE BEEN REPORTED. USER ALSO REPORT THAT THE ISSUE APPEARS TO BE NEW TO BSP 3.44 (I.E. DIDN'T NOTICE THE SAME PROBLEM ON 2.41/2.32) Please review attached eMscript that include RTLog. According to the customer, the issue happens few minutes before 11AM 06/25. He had to drug the arrow multiple times before the device responded.
case#2867853 - KONE - SLOW RESUME FROM SUSPEND// Expert user has replied. |
2 Replies
Exported RTLog from device is attached
Some correction from the customer. Device resumed using power button. However, they need to slide unlock multiple times until screen react.