CoreScanner.exe crashing when used with LS2208

J John McDonald 3 years 7 months ago
45 1 0

The CoreScanner.exe service is crashing when a Symbol LS2208 scanner is plugged in and a program tries to connect to the CoreScanner service.
USB Device Type is set to IBM Hand-Held USB on the LS2208CoreScanner.exe is version 2.7.0.0
The same program works fine with an LS4278.This has occurred on two different Windows 7 64 bit computers.
 
The relevant entries from the Event Log are below.
 
I believe that there was a significant change in firmware / drivers for LS2208 scanners manufactured after 02 Jan 2015. Is there a incompatibility between the drivers for scanners manufactured before the end of 2014 and CoreScanner.exe?
The scanner was manufactured before this change. Should we be using a different version of CoreScanner.exe?Or how should we resolve this problem?
 
Event Log Entries=================
Faulting application name: CoreScanner.exe, version: 2.7.0.0, time stamp: 0x55def2e6Faulting module name: IBMHIDTrans.dll, version: 2.7.0.0, time stamp: 0x55def2ccException code: 0xc0000005Fault offset: 0x000000000001bc50Faulting process id: 0x1320Faulting application start time: 0x01d1b822d3c524e2Faulting application path: C:\Program Files\Motorola Scanner\Common\CoreScanner.exeFaulting module path: C:\Program Files\Motorola Scanner\Common\IBMHIDTrans.dllReport Id: 3c6bc7f5-2416-11e6-949e-005056c00008
 
 
Fault bucket , type 0Event Name: APPCRASHResponse: Not availableCab Id: 0
 
Problem signature:P1: CoreScanner.exeP2: 2.7.0.0P3: 55def2e6P4: IBMHIDTrans.dllP5: 2.7.0.0P6: 55def2ccP7: c0000005P8: 000000000001bc50P9: P10:
 
Attached files:F:\WINDOWS\Temp\WERE5F1.tmp.appcompat.txtF:\WINDOWS\Temp\WERE611.tmp.WERInternalMetadata.xmlF:\WINDOWS\Temp\WERE612.tmp.hdmpF:\WINDOWS\Temp\WERE7E7.tmp.mdmp
 
These files may be available here:C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_CoreScanner.exe_c259b25b1f08384d549af3082bba19d26786168_cab_126be96a
 
Analysis symbol: Rechecking for solution: 0Report Id: 3c6bc7f5-2416-11e6-949e-005056c00008Report Status: 4

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1 Replies

S Shane Bumpurs

I'm having the same issue with 32-bit windows 7.  I can get it to work however if after rebooting it beeps once, then while windows loads it beeps again, immediately I scanning the IBM Hand-Held USB barcode configuration, then it will work.  If I don't do it in time the core crashes.

update.. so long as I scan the IBM Hand-held USB config barcode before using the SDK apps it will work.

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